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Netflix app windows 10 problem - netflix app windows 10 problem. Windows 10 Netflix app does not work any more (stuck on loading screen, then closes it itself) |
Netflix Error U.
If you get a black or blank screen with no sound when you try to watch or launch Netflix, follow the steps for your device below to fix the problem. If Netflix is unresponsive and you can't return to the previous menu, use this article instead. Press the power button on the device once, then wait 1 minute. If your device doesn't have a power button or you can't reach it, leave it unplugged for 3 minutes instead.
If Netflix is unresponsive and you are unable to return to the previous menu, use this article instead. If you don't see Get Help , navigate up and select Settings or the Settings icon. If you don't see Get Help, Settings, or the Settings icon:. Turn off or unplug your Blu-ray player. Unplug your modem and your wireless router, if it's a separate device from power for 30 seconds.
Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on. Turn your Blu-ray player back on and try Netflix again. If you've changed the connection settings on your device, you'll need to change them back to default.
Keep your router in an open space off the floor. Routers get better reception when on a desk or bookshelf. Contact your internet service provider. We're looking into this problem.
To help us investigate, please contact Netflix Customer Service. If these steps solve the problem, try turning on your extensions one by one to determine which one is preventing Netflix from working properly. If your browser is unresponsive and you are unable to use the Back button to return to the previous page, use this article instead. If you usually use a bookmark to visit Netflix, try typing www. If this resolved your issue, update your bookmark URL to www.
In the Clear the following items from dropdown, select the beginning of time. In the Time Range to Clear dropdown, select Everything. Under Details , uncheck everything except Cache. In the Obliterate the following items from drop-down, select the beginning of time. Select Reset Safari and uncheck everything except Remove all website data. Go to netflix. This will sign you out of your account. In the upper right corner of your browser, select Menu.
If the problem is fixed when your security software is disabled, the software may be out of date or unintentionally interfering with Netflix. Re-activate it, then contact the software manufacturer for help. The issue may be caused by adware installed on your machine. For detailed steps for resolving this problem, see our Ads and Pop-ups When Streaming article.
If Netflix is unresponsive and you are unable to use your browser's Back button to return to the previous page, use this article instead. From your browser toolbar, click the Chrome menu. Hover over History , then from the menu on the left, click History. In the Time Range drop-down menu, select All time. In the upper right corner of the browser, click Open menu. In the Time Range to Clear dropdown menu, select Everything. Under History , uncheck everything except Cache.
Click Settings. Under Browsing History , click Delete. Uncheck everything except Temporary Internet files and website files.
In the upper right corner of the browser, click Settings and more. Hover over History , then from the menu on the left, click Clear browsing data. Uncheck everything except Cached images and files and Cookies and other site data.
In the Time range drop-down menu, select All time. Select Settings. Windows will check for updates. If it doesn't, select Check for updates. From the items listed, right-click or press and hold on touchscreen devices on your preferred browser icon Netflix supports Internet Explorer, Firefox, Opera, and Google Chrome.
If these steps allow you to stream TV shows and movies from Netflix. From the upper right corner of the browser, click Menu. From the Time range drop-down menu, select All time. See Microsoft's Xbox support site for specific steps to resolve the error. Netflix might not be playing because of an issue related to digital copy protection. To resolve the issue:. Contact the TV manufacturer for help.
When you see the message Do you want to shut down your Kindle? Once the device is completely powered off, hold the Power button until you see the Kindle or Amazon logo. Open the App Store and search for "Netflix.
If you can't find the Netflix app in the App Store, go to the Apple support site for help. Press and hold the side button and one of the volume buttons at the same time until the sliders appear.
Drag the top slider to turn your device completely off. Press and hold the Menu button on the Apple TV remote until you're back on the home screen. Press the Home button on your Roku remote to navigate to the Roku home screen.
Select Netflix from the home screen and follow the prompts to reactivate the app. Highlight the Netflix app and press the star key on the remote. If you do not have a Tools button, proceed to the next set of troubleshooting steps. If you are still getting a black screen, please try Netflix again in 20 minutes. It can take this long for the app to complete setup.
If these steps don't help, Samsung may have other suggestions. Or, try watching Netflix on a different device.
Then, select Sign out , Reset , or Deactivate. Turn off or unplug your smart TV. Turn your smart TV back on and try Netflix again. Netflix uses cookies and similar technologies on this website to collect information about your browsing activities which we use to analyse your use of the website.
Learn more about our use of cookies and your information. You can change your cookie preferences. Change your cookie preferences. Help Center. Join Netflix Sign In.
Back to Help Home. Blu-ray player. When do you see a black screen? When you open the Netflix app. Return to the previous menu. Return to the previous menu and try to open the Netflix app again. Restart your device.
Unplug your device from power. Plug your device back in. Turn your device on and try Netflix again. Contact the manufacturer. Your device is having a hardware or software problem that only the manufacturer can solve. Contact the device manufacturer and ask for help: Updating to the latest firmware for the device. Performing a factory reset. If the manufacturer can't help, try watching Netflix on a different device.
When you try to play a TV show or movie.
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